International Journal of Information and Communication Technology Research

International Journal of Information and Communication Technology Research>> Call for Papers(CFP)>>Volume 7, Number 9, September 2017

International Journal of Information and Communication Technology Research


Adoption and Acceptance of M-Banking System in Kingdom of Bahrain

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Author(s) Abdulrahman Akhund Awadhi
On Pages 56-63
Volume No. 3
Issue No. 2
Issue Date February, 2013
Publishing Date February, 2013
Keywords m-banking, e-banking, performance of flexible banking.


Abstract


This research work is oriented to measure the acceptance of mobile banking as a tool in Kingdom of Bahrain. Mobile banking is a rapidly growing method of banking that utilizes mobile devices to deliver banking services to clients. A self-administered questionnaire was used to gather the data. The study explains the important factors that influence acceptance of mobile banking among bank clients. The population of the survey was limited to 2 banks clients only, in particular “Ithmar Bank and National Bank of Bahrain”; this population was chosen because these are among few banks applied m-banking in Kingdom of Bahrain. Out of 400 clients contacted, response rate was high at approximately 90%. The study investigated the impact of a number of factors on clients' attitudes towards acceptance of m-banking in Kingdom of Bahrain, the client’s perspective of future of m-banking, and the overall attitudes towards m-banking. The results show that some of the independent m-banking metrics affect clients' attitudes towards m-banking, like mobile usage in financial sector and wireless technology. While some other metrics found to have significant effect on client's attitudes, like: bank commitments, behavioral intentions and extrinsic influence. Also, the study exposes that clients generally have positive attitudes towards m-banking to bank from anywhere and 24 hours seven days a week.

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