Effective Business Process Automation through Process Reengineering: Case of Public a University in Kenya
|Author(s)||Jairus Odawa Malenje, Daniel Otanga, Franklin Wabwoba|
|Issue Date||June, 2014|
|Publishing Date||June, 2014|
|Keywords||business process, service delivery, business process automation|
Investment in ICT resources is no longer an option for organizations in these modern times. The challenge has been to make these resources to contribute effectiveness in business processes and yield improved service delivery to clients. In a study undertaken in a public university in Kenya, it was found that acquiring ICT resources without reworking the business processes to diffuse ICT in the processes did not yield automation. Consequently, improved service delivery, which is the primary objective of ICT investments, was not significantly affected. Process reengineering and user capacity enhancement is recommended to realize improved service delivery.